If you are a current NetProffitt customer and have questions or issues about your Windows PC configuration, networking, backups, email, or software our private, secure remote access capability may save us both time and money.  Our remote access software enables me to see your computer desktop and help or instruct you as needed to resolve many common problems.  All without anyone driving or leaving their office.

A link is provided below that will initiate the download to your PC (MAC is not supported) of a small piece of software.

NOTE:  It is required that you notify me in advance that you need remote access PC support.  When a remote access session is initiated, the name of your PC computer will be displayed to me.  If I do not recognize the computer name I will reject the session.  So, please make sure I'm expecting your support call.

The steps to initiate and complete a remote access support call are:

1. Your Windows PC must have a working link to the internet.  If you cannot access the internet then you cannot initiate a remote access session.
2. Click THIS LINK to initiate the download to YOUR PC.  A download window will open on your PC requesting permission to continue.  You must click OK or YES to allow the download.
3. Windows may warn you that this download is an executable.  You must click RUN to continue to execute the remote access software. After you click RUN you should see a brief NetProffitt Help Desk banner as the program starts to initiate a remote support session.  Now your PC is waiting for me to answer your call.
4. Once I answer your remote access support call your screen background image will change to solid blue.  This is temporary for the duration of the support session.  Any screen saver or background image you have in place will return once the session is ended.

You may end the session by clicking on the appropriate close icon on your screen.  I most cases I will close the session when everything is completed.

Once the session is ended the remote access program will be stopped.  If you need support help again you will need to click on the above link and download the remote access client again. 

Frequently Asked Questions

• Does the remote access program stay on my computer? 
  No.  The program is stopped.  It is not running and is not saved on your PC.  Remote access cannot be restarted unless you initiate it.
• Can anyone else get remote access to my computer?
  No.  This remote access program only works between your computer and my computer.  No one else.
• Is there a simpler way to start a remote access session?
  Yes.  If you prefer I can set up an icon on your desktop to initiate support sessions.  Please request this specifically.  It still requires that you initiate the remote access session.
• If necessary can NPE access my computer while I am away?
  MAYBE.  This 'unattended remote access' is possible when necessary.  The following conditions are required for unattended remote access:
  
  
  • We have to discuss and plan this in advance.
  • A small piece of software must be installed on and remain running on your computer.
  • Your Windows PC must be running and actively attached to the internet.
  • I'll need any appropriate security information for your PC (contact me for details)
  
  If your PC or laptop is set to hibernate, turn off the local area network or wireless network connection, turn off the display or otherwise go into a power saving mode then unattended remote access may not be possible.